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The “Refrigerator Effect”: Why Some Postcards Get Kept and Others Get Tossed

The “Refrigerator Effect”: Why Some Postcards Get Kept and Others Get Tossed

September 11, 20253 min read

Have you ever invested in a postcard campaign, only to wonder what happens to all those carefully designed pieces of mail after they leave the post office? Do they go straight into the recycle bin, or do they earn a coveted spot on the kitchen refrigerator?

At TouchPlus Marketing, we call this the “Refrigerator Effect”. It's the subconscious decision a person makes to keep a piece of mail on a visible surface because it offers real value, a helpful reminder, or a personal connection. The truth is, most postcards fail to achieve this effect because they are purely promotional, cluttered, and generic. They scream "buy from me!" and offer no reason to be kept for more than a few seconds.

So, how do you make your marketing postcards stand out and stick around?

The Secret Ingredients to a Kept Postcard

The key is to give your audience a reason to hold onto your message. This isn't just about selling; it's about helping.

  • The Value-Add Principle: Provide something genuinely useful. Instead of a sales pitch, offer a resource. For a real estate agent, this could be a local events calendar or a list of trusted home repair vendors. For an interior painter, it might be a seasonal paint trend guide or a checklist for preparing a room. These resources are valuable and give your postcard a second life.

  • The Community Connection: Build relationships, not just leads. Your marketing should show you're an active and helpful part of the community. Feature a local charity you support, highlight another small business, or share a fun fact about a neighborhood landmark. This shows you care about more than just your bottom line.

  • The Simple Design: Less is often more. Use clean, high-quality images and a clear, friendly tone. Your contact information should be easy to find, but the focus of the postcard should be the valuable content, not a hard sell. Adding a personal photo can also make a huge difference in creating a genuine connection.

A Postcard That Made It

A client of ours, a local real estate agent, used to send out generic "I can sell your home!" postcards. The response was minimal. We helped her switch her strategy to a "community postcard" featuring a new seasonal recipe on one side and a brief mention of a recent sale on the other.

  • Before: A generic postcard with a sales pitch, which resulted in a low response rate.

  • After: A postcard that offered value (a recipe), which built a relationship.

  • Result: The agent received calls not just about selling homes, but from people who appreciated the recipe and told her they'd keep her number for future real estate needs.

Don’t let your marketing efforts end up in the recycling bin. The "Refrigerator Effect" is about shifting your mindset from a one-off promotion to building a long-term, value-driven relationship. Ready to make your marketing stick? Contact us today to learn more about our done-for-you solutions. Schedule a free consultation with our team to get started.

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Mia Hannah

Mia Hannah is the dynamic CEO of TouchPlus Marketing, bringing with her an impressive 40-year career background in Sales, Marketing, Sales Management, and Training. As an accomplished professional in her field, Mia also boasts 19 years of experience as an Associate Broker in metro Atlanta, where she has had a successful career in the local real estate community. Her exceptional performance and dedication in the real estate sector have not gone unnoticed. Mia is a respected Phoenix Award Recipient, recognized among the Top Producers by Atlanta REALTORS®. This accolade reflects her unwavering commitment to exceeding client expectations and her innovative approach to real estate sales and marketing. Her comprehensive knowledge, strategic marketing tactics, and unparalleled leadership continue to foster growth, not only within TouchPlus Marketing but also in every professional endeavor she undertakes.

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